FAQ

• Arriving a few minutes early for you appointment will give you time to settle yourself and have a glass of tea to relax with

• Please come to your appointment clean and with appropriate loose fitting clothing if your area of treatment needs to be exposed. (i.e. a tank-top for shoulder pain, shorts or a moveable dress for hip pain ....etc)

• All treatments end 5 minutes early with prepayment utilized, 8-10 minutes early if pre-payment has not been utilized so we can finish our notes and prepare the room for the next patient

• Secure pre-payment on our website provides you with a few additional minutes of treatment time and the ability to float out of the office.

• No call, no show: full rate charged

• Cancel less than 24 hours before: 1/2 rate charged ​ --  Cancel more than 24 hours before: no charge 

• Arriving more than 30 minutes late without notice may cancel your appointment​. 

• You may cancel your appointment  if you have an active cold/flu ...  it happens.  But please try to reschedule as soon as possible so we can get you back to work and strong again

 We do not directly bill to insurance providers but will gladly supply you with a "superbill" insurance receipt with all the proper codes so you can e-submit to your insurance provider.  

​​In general, the answer is no. Practitioners should take into account the medications that you are currently taking and devise treatments that will not interfere. This is especially true  when prescribing herbal formulas or when patients are taking medications that affect blood coagulation such as heparin.  It is possible that as a result of treatment by Chinese medicine, medication may need to be adjusted. Many patients report changes in their lab values and a need to reduce medications that they are taking after receiving treatment from a Chinese medical practitioner.  

Patients should always consult their physician when adjusting the dosage of medications or when considering whether to continue taking pharmaceuticals.

There are two main categories of herbs that require consideration.  The first are herbs that have inherent toxicity. The second are herbs that have toxicity through poor agricultural practices such as pesticides or heavy metal infiltration due to improper processing.  Some herbs (like western pharmaceuticals) have a natural toxicity.  Some herbs can be toxic if prepared incorrectly or if combined with the wrong substances. We use herbs that have been held to the strictest import standards.  

The herbs which we purchase and recommend are obtained from companies that do rigorous testing on all organic matter they sell to certify that they do not have toxicity issues. Our herbs are pharmaceutical grade and are held to higher standard than US vitamin and mineral supplements.  Even though this may increase the cost, we feel it is important to use the highest quality medicines whenever possible to protect the health of our patients.